Privacy Statement


IJsfontein B.V. provides digital training with a focus on serious gaming for eldercare. IJsfontein B.V. processes personal data and other data in accordance with applicable laws and regulations. This is the Privacy Statement of IJsfontein B.V. registered in the Trade Register of the Chamber of Commerce under number 34165219, in respect of the website


This Privacy Statement applies to processing operations of personal information (hereafter; personal data) provided by participants, as well as data obtained from visiting and using the website(s)

The basis of the personal data

When using our website(s), we obtain certain personal data. We store and use only the personal data directly provided by you for the purpose of the service requested by you or data of which it is clear that they are provided to us for processing.

We use the following data for the purposes set forth in this Privacy Statement: Name and address details, gender, institution/ organization, position, telephone number, email address, payment information and username.

Creating an account

An account can be created if you wish to do so. In that case, your data will be saved so that you do not need to enter them each time. Following registration, we will save your personal.

Invoicing process

IJsfontein B.V. processes personal data to execute an order in accordance with the agreement and to be able to process the payment correctly.

Contact form

Through the website, IJsfontein B.V. offers the option of asking questions using a contact form, where you are prompted to enter various details to process your question. The data you send us will be kept for as long as is necessary in accordance with the nature of the form or the content of your email to fully answer and process it.


When using our contact page on the website or when a support email is sent, we use this information to handle complaints and answer questions.

Your personal data and third parties

IJsfontein B.V. never sells personal data to third parties. However, we do sometimes share personal data within partnerships, if this is necessary for the performance of the agreement with the customer, or to be able to provide the requested service. We also use systems or services of suppliers, which may give them access to personal data. In all cases, we ensure that these parties provide adequate privacy and security safeguards.

(Digital) security

How does IJsfontein B.V. protect your data?

IJsfontein B.V. is extremely committed to the protection of personal data. For example, we use Secure Sockets Layer (SSL) connections that protect all information exchanged between you and our website when you enter personal data.

When using your account for both the webshop and the learning environment, your personal data will be protected with a username and password.

IJsfontein B.V. engages third parties in the performance of its services, such as in respect of sending mailings/newsletters, graphic design, technical support and the development of new content for various courses. Insofar as these third parties process personal data during the performance of the relevant services, they will do so in the capacity of the processor on behalf of IJsfontein B.V..

IJsfontein B.V. has implemented technical and organizational measures to ensure that your personal data will be processed for the aforementioned purposes only. The relevant service provider receives the necessary data from IJsfontein B.V. and is obliged to protect your personal data.

We implement measures to prevent misuse, loss, unauthorized access, accidental disclosure and unauthorized modifications. If the impression is created that data is not secure, or if there are indications of misuse, please contact customer service at:

Rights of the data subjects

You may at all times gain insight into your data processed by IJsfontein B.V., at no cost, and modify your data if you wish to do so.

Furthermore, you can unsubscribe at any time if you receive unsolicited, targeted information about our services via email. To prevent abuse, we may request you to identify yourself adequately. If you wish to make use of one of these options, please send an email to

Retention period

IJsfontein B.V. will not store your data for any period longer than necessary for achieving the purposes for which they were collected and processed. The data will then be deleted unless there is a statutory obligation requiring longer retention (such as the fiscal obligation to retain payment data for seven years).


IJsfontein B.V. uses cookies to personalize its website and make it more user-friendly. Cookies can be disabled through the settings of your internet browser so that cookies are no longer stored. In addition, it is possible to delete previously stored information. Below you can read about the cookies we place and how you can make a selection.

Analytical cookies

IJsfontein B.V. uses Google Analytics, Google Search Console. We do this to collect information about, for example, the demographic and geographical segments, or the pages that are viewed. IJsfontein B.V. uses this information to improve its website, to compile statistics and for its other own purposes.

Third party websites

This privacy statement shall not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We encourage you to read the privacy statements of these websites prior to making use of these websites.


IJsfontein B.V. reserves the right to make amendments to this Privacy Statement. It is recommended to consult it regularly.

Questions and comments

If you have any questions about our privacy statement, please contact our Support department: Kattenburgerstraat 5, 1018JA, Amsterdam,